27 Oct Billings Gazette Readers’ Choice 2020 — Best Towing Company
The excellent staff at City Towing ensures that every customer feels comfort-able and secure that their automobiles will be taken care of properly. The friendly and reliable drivers do their best to ensure that all work is done to satisfaction and since City Towing is affiliated with Billings Collision Repair, it is easy for clients involved in auto accidents to have everything taken care of at one location.
What’s something your customers may not know about your business?
Our fleet of trucks allow us to spe-cialize in damage-free towing. We provide service with flatbeds, wheel lifts, and service trucks. We can assist you with all your towing needs from motorcycles to motor homes. We not only tow locally, but also long distance. City Towing can also help with jump starts, lock outs, fuel delivery services, and tire services.
What do you love most about having your business in this community?
City Towing is extremely grateful to have a community that supports us as a small family owned and operated business. We have many returning customers from Billings and the surrounding area and that is what makes us so successful and proud to be members of this community.
What can customers expect when they walk through your doors?
When customers walk through the door, they are greeted with a smile and willingness to help with whatever the situation may be.
What does it mean to be voted Best of the Best?
City Towing is very honored and proud to have nominated and awarded the Billings Gazette’s Best of the Best. We work extremely hard to do our best and make our customer’s happy. This show’s that hard work pays off and we are very thankful to the Billings community and its voters.
What’s your secret to good customer service?
City Towing does its best in providing dependable, fast 24-hour towing services. The drivers show up with a smile and are eager to help in any way they can.
What are some of the things you do to give back to the community (charity work, donations, etc.)?
City Towing is very active in donations to Silver Run Ski Foundation, Road Dogs Toy Run, Yellowstone Soccer Association, Billings West High School and Eagle Mount. City Towing also transports Monster Trucks to Billings locations for the Make-A-Wish foundation for children that have chosen to have a Monster Truck experience.
How do you build trust with clients (or patients, customers)?
City Towing has had multiple accounts within the Billings Area for many years which shows us that they trust and support our reliable services.